# Node 5G Q Series Global Modem: support in United Kingdom

Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-20 to 2026-10-22.

Warranty, repair, support plans, support hours and where to buy [Node 5G Q Series Global Modem](https://specs-dev.teradek.com/products/prod.node-5g-modem.md) in United Kingdom. Other regions: [European Union](https://specs-dev.teradek.com/products/prod.node-5g-modem/support.md?region=eu) · [United States](https://specs-dev.teradek.com/products/prod.node-5g-modem/support.md?region=us) · [Elsewhere](https://specs-dev.teradek.com/products/prod.node-5g-modem/support.md?region=other).

## Warranty and repair

- Node 5G: warranty 12 months. Source: Teradek product data, seen 2026-10-21; also stated by official page (https://teradek.com/pages/pro-care).
- Node 5G: repair turnaround is not published for this region (it is published for the EU only); not published; ask teradek support.
- The records state one warranty per product; none says whether its terms differ by region.

## Support plans

- Node 5G: not covered by a support plan in Teradek's data; [Pro Care](https://specs-dev.teradek.com/services/svc.pro-care.md) covers other products.

## Reliability and ownership

- <a id="tco-mtbf_hours"></a>Node 5G: MTBF (mean time between failures) 50,000 h. Source: Teradek product data, seen 2026-10-21. Note: Mean time between failures estimate. MTBF is Teradek's engineering reliability estimate, not a field failure rate.
- <a id="lifecycle-useful_life_months"></a>Node 5G: expected useful life 60 months. Source: Teradek product data, seen 2026-10-21. Note: Expected hardware operational life. Useful life and residual value are Teradek's planning figures, not guarantees.
- <a id="lifecycle-residual_value_pct_36m"></a>Node 5G: residual value after 36 months 40 %. Source: Teradek product data, seen 2026-10-21. Note: Estimated residual value after 3 years. Useful life and residual value are Teradek's planning figures, not guarantees.
- <a id="lifecycle-refurb_available"></a>Node 5G: refurbished units sold — Not collected yet.

## Support hours and channels

- [Teradek Data](https://specs-dev.teradek.com/services/svc.data.md): hours Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast) (source: Teradek product data, seen 2026-10-21); in United Kingdom on 2026-10-26 that is 13:00–01:00 GMT, ending the next day (calculated). Channels: Email, phone, chat, ticketing.

- [Core Classic (no new features; end of life in April 2028)](https://specs-dev.teradek.com/services/svc.core-classic.md): hours US Pacific (evening or night in Sofia) (source: official page (https://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features), seen 2026-10-20). Channels: not published.

- Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given. Eastern European Time is one hour ahead of Central European Time all year.
- What standard hardware support covers beyond these channels and hours: Not collected yet.

## Where to buy in United Kingdom

- Production Gear (UK) (GB): 1 observed price (street), latest 2026-10-20.

Every price observation: [/prices/prod.node-5g-modem.md](https://specs-dev.teradek.com/prices/prod.node-5g-modem.md).

## Not on this site

- Node 5G: service-centre address, RMA process and shipping terms for a repair: Not collected yet; ask Teradek support.
- Node 5G: warranty terms by region, such as for a unit bought from a dealer in another region: Not collected yet; ask Teradek support.
- Node 5G: rental prices and rental availability: Not collected yet.
- No field report (a third-party test, measurement or repair report) is held for Node 5G; the figures here are Teradek's.

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Cite as specs-dev.teradek.com/products/prod.node-5g-modem/support?region=uk (data version 6d29e2f86993).
HTML page: https://specs-dev.teradek.com/products/prod.node-5g-modem/support?region=uk · JSON: /api/products/prod.node-5g-modem/support?country=LT&region=uk · How to read this site: [/about.md](https://specs-dev.teradek.com/about.md) · Index for agents: [/llms.txt](https://specs-dev.teradek.com/llms.txt)