# Prism Flex Mk II HEVC/AVC 12G-SDI/HDMI Decoder: support in European Union

Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-20 to 2026-10-23.

Warranty, repair, support plans, support hours and where to buy [Prism Flex Mk II HEVC/AVC 12G-SDI/HDMI Decoder](https://specs-dev.teradek.com/products/prod.prism-flex-mk-ii-decoder.md) in European Union. Other regions: [United Kingdom](https://specs-dev.teradek.com/products/prod.prism-flex-mk-ii-decoder/support.md?region=uk) · [United States](https://specs-dev.teradek.com/products/prod.prism-flex-mk-ii-decoder/support.md?region=us) · [Elsewhere](https://specs-dev.teradek.com/products/prod.prism-flex-mk-ii-decoder/support.md?region=other).

## Warranty and repair

- Prism Flex Mk II Decoder: warranty 12 months. Source: official page (https://teradek.com/products/prism-flex-mk-ii-decoder), seen 2026-10-21; also stated by official page (https://teradek.com/pages/pro-care).
- Prism Flex Mk II Decoder: repair turnaround 10 days (EU). Source: Teradek product data, seen 2026-10-21.
- The records state one warranty per product; none says whether its terms differ by region.

## Support plans

- Prism Flex Mk II Decoder: [Pro Care](https://specs-dev.teradek.com/services/svc.pro-care.md); where it is sold is not published. European business hours: no.

## Reliability and ownership

- <a id="tco-mtbf_hours"></a>Prism Flex Mk II Decoder: MTBF (mean time between failures) 50,000 h. Source: Teradek product data, seen 2026-10-21. MTBF is Teradek's engineering reliability estimate, not a field failure rate.
- <a id="lifecycle-useful_life_months"></a>Prism Flex Mk II Decoder: expected useful life 60 months. Source: Teradek product data, seen 2026-10-21. Useful life and residual value are Teradek's planning figures, not guarantees.
- <a id="lifecycle-residual_value_pct_36m"></a>Prism Flex Mk II Decoder: residual value after 36 months 35 %. Source: Teradek product data, seen 2026-10-21. Useful life and residual value are Teradek's planning figures, not guarantees.
- <a id="lifecycle-refurb_available"></a>Prism Flex Mk II Decoder: refurbished units sold — Not collected yet.

## Support hours and channels

- [Core](https://specs-dev.teradek.com/services/svc.core.md): hours Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) (source: Teradek product data, seen 2026-10-20); in European Union on 2026-10-26 that is 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.

- [Teradek TV](https://specs-dev.teradek.com/services/svc.teradek-tv.md): hours Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) (source: Teradek product data, seen 2026-10-21); in European Union on 2026-10-26 that is 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.

- [Core Classic (no new features; end of life in April 2028)](https://specs-dev.teradek.com/services/svc.core-classic.md): hours US Pacific (evening or night in Sofia) (source: official page (https://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features), seen 2026-10-20). Channels: not published.

- Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given. Eastern European Time is one hour ahead of Central European Time all year.
- What standard hardware support covers beyond these channels and hours: Not collected yet.

## Where to buy in European Union

- Adcom (IT): 1 observed price (street), latest 2026-10-20.

Every price observation: [/prices/prod.prism-flex-mk-ii-decoder.md](https://specs-dev.teradek.com/prices/prod.prism-flex-mk-ii-decoder.md).

## Not on this site

- Prism Flex Mk II Decoder: service-centre address, RMA process and shipping terms for a repair: Not collected yet; ask Teradek support.
- Prism Flex Mk II Decoder: warranty terms by region, such as for a unit bought from a dealer in another region: Not collected yet; ask Teradek support.
- Prism Flex Mk II Decoder: rental prices and rental availability: Not collected yet.
- No field report (a third-party test, measurement or repair report) is held for Prism Flex Mk II Decoder; the figures here are Teradek's.

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