# Core Classic (no new features; end of life in April 2028): sla, support and buying

Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-20 to 2026-10-22.

SLA, support and buying of [Core Classic (no new features; end of life in April 2028)](https://specs-dev.teradek.com/services/svc.core-classic.md), every field with its source and date. A field no source publishes reads "Not collected yet."; that is not a "no".

- Core Classic: what it is: Routes one live feed to many destinations; billed per egress hour. Source: official page (https://guide.teradek.com/a/1603993-core-3-0-pricing-system-overview), seen 2026-10-20.

- <a id="urls-status_page"></a>Core Classic: status page — Not collected yet.

## SLA

- Core Classic, sla (uptime commitment, service credits): Not collected yet.

## Support

- <a id="support-channels"></a>Core Classic: support channels — Not collected yet.
- <a id="support-hours_timezone"></a>Core Classic: support hours: US Pacific (evening or night in Sofia). Source: official page (https://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features), seen 2026-10-20.
- <a id="support-eu_business_hours"></a>Core Classic: European business hours: yes. Source: the owner's statement of 2026-10-22. Owner, 2026-10-22: support runs in Eastern European Time business hours. Eastern European Time is one hour ahead of Central European Time all year.

## Commercial

- <a id="commercial-billing_currencies"></a>Core Classic: billing currencies: USD. Source: official page (https://guide.teradek.com/a/1603993-core-3-0-pricing-system-overview), seen 2026-10-20.
- <a id="commercial-vat_handling"></a>Core Classic: VAT handling — Not collected yet.
- <a id="commercial-payment_methods"></a>Core Classic: payment methods — Not collected yet.
- <a id="commercial-eu_resellers"></a>Core Classic: EU resellers: [Aviteh (EU reseller)](https://specs-dev.teradek.com/api/third-party/tp.aviteh). Source: reseller listing (https://aviteh.eu/teradek-core-subscription-basic-monthly.html), seen 2026-10-20.

## SLA and status page of the other services in its family

- [Core](https://specs-dev.teradek.com/services/svc.core.md), every support field: [/services/svc.core/support.md](https://specs-dev.teradek.com/services/svc.core/support.md).
- Core: uptime commitment 99.9 %. Source: Teradek product data, seen 2026-10-20.
- Core: service credits: Service credits available on Enterprise SLA upon downtime breach. Source: Teradek product data, seen 2026-10-20.
- Core: status page — Not collected yet.

## Owner's statements

- Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given.

## Sources on this page

- [official page at guide.teradek.com](https://specs-dev.teradek.com/sources/src.guide-teradek-com.a.1996534-my-teradek-cloud-overview-and-features.md)
- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-44da865e.md)
- [official page at guide.teradek.com](https://specs-dev.teradek.com/sources/src.guide-teradek-com.a.1603993-core-3-0-pricing-system-overview.md)
- [reseller listing at aviteh.eu](https://specs-dev.teradek.com/sources/src.aviteh-eu.teradek-core-subscription-basic-monthly-html.md)

## Other topics

- [Plans and add-ons](https://specs-dev.teradek.com/services/svc.core-classic/plans.md)
- [Billing rules](https://specs-dev.teradek.com/services/svc.core-classic/rules.md)
- [Limits and capabilities](https://specs-dev.teradek.com/services/svc.core-classic/capabilities.md)
- [Hosting, data residency and security](https://specs-dev.teradek.com/services/svc.core-classic/hosting.md)
- [Lifecycle and roadmap](https://specs-dev.teradek.com/services/svc.core-classic/lifecycle.md)
- [Supported hardware and compatibility](https://specs-dev.teradek.com/services/svc.core-classic/compatibility.md)
- [Calculator](https://specs-dev.teradek.com/services/svc.core-classic/calculator.md)

Summary: [/services/svc.core-classic.md](https://specs-dev.teradek.com/services/svc.core-classic.md).

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Cite as specs-dev.teradek.com/services/svc.core-classic/support (data version 6d29e2f86993).
HTML page: https://specs-dev.teradek.com/services/svc.core-classic/support · How to read this site: [/about.md](https://specs-dev.teradek.com/about.md) · Index for agents: [/llms.txt](https://specs-dev.teradek.com/llms.txt)