# Data Bonding: sla, support and buying

Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-21 to 2026-10-22.

SLA, support and buying of [Data Bonding](https://specs-dev.teradek.com/services/svc.data-bonding.md), every field with its source and date. A field no source publishes reads "Not collected yet."; that is not a "no".

- Data Bonding: what it is: Multi-WAN high-speed data bonding service combining cellular, satellite, and wired connections into a single resilient internet connection. Source: Teradek product data, seen 2026-10-21.

- <a id="urls-status_page"></a>Data Bonding: status page — Not collected yet.

## SLA

- <a id="sla-uptime_pct"></a>Data Bonding: uptime commitment 99.9 %. Source: Teradek product data, seen 2026-10-21.
- <a id="sla-credits"></a>Data Bonding: service credits: Pro-rated subscription service credits on uptime breach. Source: Teradek product data, seen 2026-10-21.

## Support

- <a id="support-channels"></a>Data Bonding: support channels: Email, phone, chat, ticketing. Source: Teradek product data, seen 2026-10-21.
- <a id="support-hours_timezone"></a>Data Bonding: support hours: Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA). Source: Teradek product data, seen 2026-10-21.
- <a id="support-eu_business_hours"></a>Data Bonding: European business hours: yes. Source: the owner's statement of 2026-10-22. Owner, 2026-10-22: support runs in Eastern European Time business hours. Eastern European Time is one hour ahead of Central European Time all year.

## Commercial

- <a id="commercial-billing_currencies"></a>Data Bonding: billing currencies: USD, EUR, GBP. Source: Teradek product data, seen 2026-10-21.
- <a id="commercial-vat_handling"></a>Data Bonding: VAT handling: Reverse charge B2B; standard VAT for EU customers. Source: Teradek product data, seen 2026-10-21. This is Teradek's stated billing practice, not tax advice.
- <a id="commercial-payment_methods"></a>Data Bonding: payment methods: Credit card, invoice (Enterprise / Purchase Order). Source: Teradek product data, seen 2026-10-21.
- <a id="commercial-eu_resellers"></a>Data Bonding: EU resellers: [Holdan](https://specs-dev.teradek.com/api/third-party/tp.holdan), [Aspectra](https://specs-dev.teradek.com/api/third-party/tp.aspectra), [CVP](https://specs-dev.teradek.com/api/third-party/tp.cvp). Source: Teradek product data, seen 2026-10-21.

## Support hours in Central European Time

- Data Bonding: the stated US Pacific hours are 14:00–02:00 CET (ending the next day) in Central European Time on 2026-10-26 (calculated; daylight saving applied).

## SLA and status page of the other services in its family

- [Teradek Data](https://specs-dev.teradek.com/services/svc.data.md), every support field: [/services/svc.data/support.md](https://specs-dev.teradek.com/services/svc.data/support.md).
- Teradek Data: uptime commitment 99.9 %. Source: Teradek product data, seen 2026-10-21. Note: Target cellular network availability across major carriers.
- Teradek Data: service credits: Service credits available under Enterprise SLA upon downtime breach. Source: Teradek product data, seen 2026-10-21. Note: Contractual SLA terms for enterprise accounts.
- Teradek Data: status page — Not collected yet.

## Owner's statements

- Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given.

## Not on this site

- Data Bonding: troubleshooting, including what the status messages in its apps mean (for example Offline, No Stream or Waiting): Not collected yet; ask Teradek support.

## Sources on this page

- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-da800638.md)
- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-44da865e.md)
- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-7a76ff2a.md)
- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-9d5c41e0.md)

## Other topics

- [Plans and add-ons](https://specs-dev.teradek.com/services/svc.data-bonding/plans.md)
- [Billing rules](https://specs-dev.teradek.com/services/svc.data-bonding/rules.md)
- [Limits and capabilities](https://specs-dev.teradek.com/services/svc.data-bonding/capabilities.md)
- [Hosting, data residency and security](https://specs-dev.teradek.com/services/svc.data-bonding/hosting.md)
- [Lifecycle and roadmap](https://specs-dev.teradek.com/services/svc.data-bonding/lifecycle.md)
- [Supported hardware and compatibility](https://specs-dev.teradek.com/services/svc.data-bonding/compatibility.md)

Summary: [/services/svc.data-bonding.md](https://specs-dev.teradek.com/services/svc.data-bonding.md).

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