# Teradek Data: sla, support and buying

Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-21 to 2026-10-22.

SLA, support and buying of [Teradek Data](https://specs-dev.teradek.com/services/svc.data.md), every field with its source and date. A field no source publishes reads "Not collected yet."; that is not a "no".

- Teradek Data: what it is: Cellular data connectivity and multi-carrier SIM services for live video broadcasting and remote production. Source: Teradek product data, seen 2026-10-21. Note: Core positioning statement.

- <a id="urls-status_page"></a>Teradek Data: status page — Not collected yet.

## SLA

- <a id="sla-uptime_pct"></a>Teradek Data: uptime commitment 99.9 %. Source: Teradek product data, seen 2026-10-21. Note: Target cellular network availability across major carriers.
- <a id="sla-credits"></a>Teradek Data: service credits: Service credits available under Enterprise SLA upon downtime breach. Source: Teradek product data, seen 2026-10-21. Note: Contractual SLA terms for enterprise accounts.

## Support

- <a id="support-channels"></a>Teradek Data: support channels: Email, phone, chat, ticketing. Source: Teradek product data, seen 2026-10-21. Note: Comprehensive technical support channels.
- <a id="support-hours_timezone"></a>Teradek Data: support hours: Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast). Source: Teradek product data, seen 2026-10-21. Note: Standard US Pacific business hours with broadcast emergency support.
- <a id="support-eu_business_hours"></a>Teradek Data: European business hours: yes. Source: the owner's statement of 2026-10-22. Owner, 2026-10-22: support runs in Eastern European Time business hours. Eastern European Time is one hour ahead of Central European Time all year.

## Commercial

- <a id="commercial-billing_currencies"></a>Teradek Data: billing currencies: USD, EUR, GBP. Source: Teradek product data, seen 2026-10-21. Note: Standard invoicing currencies.
- <a id="commercial-vat_handling"></a>Teradek Data: VAT handling: Reverse charge B2B; OSS for B2C. Source: Teradek product data, seen 2026-10-21. Note: Standard EU B2B reverse charge mechanism. This is Teradek's stated billing practice, not tax advice.
- <a id="commercial-payment_methods"></a>Teradek Data: payment methods: Credit card, invoice (Enterprise), available credits. Source: Teradek product data, seen 2026-10-21. Note: Prepaid bucket credits and credit card billing.
- <a id="commercial-eu_resellers"></a>Teradek Data: EU resellers: [Holdan](https://specs-dev.teradek.com/api/third-party/tp.holdan), [Aspectra](https://specs-dev.teradek.com/api/third-party/tp.aspectra), [CVP](https://specs-dev.teradek.com/api/third-party/tp.cvp). Source: Teradek product data, seen 2026-10-21. Note: Authorized European distributor network.

## Support hours in Central European Time

- Teradek Data: the stated US Pacific hours are 14:00–02:00 CET (ending the next day) in Central European Time on 2026-10-26 (calculated; daylight saving applied).

## SLA and status page of the other services in its family

- [Data Bonding](https://specs-dev.teradek.com/services/svc.data-bonding.md), every support field: [/services/svc.data-bonding/support.md](https://specs-dev.teradek.com/services/svc.data-bonding/support.md).
- Data Bonding: uptime commitment 99.9 %. Source: Teradek product data, seen 2026-10-21.
- Data Bonding: service credits: Pro-rated subscription service credits on uptime breach. Source: Teradek product data, seen 2026-10-21.
- Data Bonding: status page — Not collected yet.

## Owner's statements

- Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given.

## Not on this site

- Teradek Data: troubleshooting, including what the status messages in its apps mean (for example Offline, No Stream or Waiting): Not collected yet; ask Teradek support.

## Sources on this page

- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-365fadd5.md)
- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-44da865e.md)
- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-7a76ff2a.md)

## Other topics

- [Plans and add-ons](https://specs-dev.teradek.com/services/svc.data/plans.md)
- [Billing rules](https://specs-dev.teradek.com/services/svc.data/rules.md)
- [Limits and capabilities](https://specs-dev.teradek.com/services/svc.data/capabilities.md)
- [Hosting, data residency and security](https://specs-dev.teradek.com/services/svc.data/hosting.md)
- [Lifecycle and roadmap](https://specs-dev.teradek.com/services/svc.data/lifecycle.md)
- [Supported hardware and compatibility](https://specs-dev.teradek.com/services/svc.data/compatibility.md)
- [Calculator](https://specs-dev.teradek.com/services/svc.data/calculator.md)

Summary: [/services/svc.data.md](https://specs-dev.teradek.com/services/svc.data.md).

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Cite as specs-dev.teradek.com/services/svc.data/support (data version 6d29e2f86993).
HTML page: https://specs-dev.teradek.com/services/svc.data/support · How to read this site: [/about.md](https://specs-dev.teradek.com/about.md) · Index for agents: [/llms.txt](https://specs-dev.teradek.com/llms.txt)