# Pro Care Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-20 to 2026-10-22. ## Identity - Pro Care: what it is: Teradek Pro Care is only available in the United States. Source: official page (https://teradek.com/pages/pro-care), seen 2026-10-21. - Pro Care: differentiators: PRIORITY SUPPORT. Source: official page (https://teradek.com/pages/pro-care), seen 2026-10-21. - Id: `svc.pro-care`. Category: Support plan. Status: current. - Names: Pro Care; Teradek Pro Care. - Teradek's pages: product page https://teradek.com/pages/pro-care. - Owner, 2026-10-22, from the Pro Care Overview and the Pro Care Tracker: Pro Care covers the Prism line (801 and 802 rack systems; 853, 873 and 877 cards; Prism Flex 855 and Flex Mk II encoders, Flex Mk II and Flex 875 decoders; Prism Mobile 857 and Mk II; Prism Mobile 5G, Dual 5G-Q and Gov encoders; Prism Mobile Backpack 859 and Mk II) and the Ranger line (Mk II 2500 and 5000 in Gold Mount and V-Mount; Micro 750, 2500 and 5000; transmitters and receivers), Prism Jetpack included. Units under Pro Care stay in warranty for the whole plan. ## Products it covers - Pro Care covers 11 products, each listing it in its record: [Prism 801 Base Rack System 1U](https://specs-dev.teradek.com/products/prod.prism-801-base-rack-system-1u.md), [Prism 802 Base Rack System 2U](https://specs-dev.teradek.com/products/prod.prism-802-base-rack-system-2u.md), [Prism 853 4K 10bit HEVC/AVC 12G-SDI Encoder Card](https://specs-dev.teradek.com/products/prod.prism-853-4k-10bit-hevc-avc-12g-sdi-encoder-card.md), [Prism 873 4K 10bit HEVC/AVC 12G-SDI Decoder Card](https://specs-dev.teradek.com/products/prod.prism-873-4k-10bit-hevc-avc-12g-sdi-decoder-card.md), [Prism 877 4K 10bit HEVC/AVC Encoder/Decoder Card](https://specs-dev.teradek.com/products/prod.prism-877-encoder-decoder-card.md), [Prism Flex Mk II HEVC/AVC 12G-SDI/HDMI Decoder](https://specs-dev.teradek.com/products/prod.prism-flex-mk-ii-decoder.md), [Prism Flex Mk II HEVC/AVC 12G-SDI/HDMI Encoder](https://specs-dev.teradek.com/products/prod.prism-flex-mk-ii-encoder.md), [Prism Jetpack](https://specs-dev.teradek.com/products/prod.prism-jetpack-bonded-video-system.md), [Prism Mobile 5G Dual 5G-Q HEVC/AVC Encoder](https://specs-dev.teradek.com/products/prod.prism-mobile-5g-dual-5g-q-hevc-avc-encoder.md), [Ranger Micro](https://specs-dev.teradek.com/products/prod.ranger-micro.md), [Ranger Mk II](https://specs-dev.teradek.com/products/prod.ranger-mk-ii.md). - Their standard warranty, from each product's record: 12 months. ## Without Pro Care - Without a support plan, Teradek support runs on these channels and hours, as each service's record states them: - [Core](https://specs-dev.teradek.com/services/svc.core.md): hours Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) (source: Teradek product data, seen 2026-10-20); in Central European Time on 2026-10-26 that is 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing. - [Core Classic (no new features; end of life in April 2028)](https://specs-dev.teradek.com/services/svc.core-classic.md): hours US Pacific (evening or night in Sofia) (source: official page (https://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features), seen 2026-10-20). Channels: not published. - [Data Bonding](https://specs-dev.teradek.com/services/svc.data-bonding.md): hours Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) (source: Teradek product data, seen 2026-10-21); in Central European Time on 2026-10-26 that is 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing. - [Teradek Data](https://specs-dev.teradek.com/services/svc.data.md): hours Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast) (source: Teradek product data, seen 2026-10-21); in Central European Time on 2026-10-26 that is 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing. - [Teradek TV](https://specs-dev.teradek.com/services/svc.teradek-tv.md): hours Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) (source: Teradek product data, seen 2026-10-21); in Central European Time on 2026-10-26 that is 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing. - Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given. Eastern European Time is one hour ahead of Central European Time all year. - What standard hardware support covers beyond these channels and hours: Not collected yet. ## Plans - **Premium** (`plan.pro-care.premium`): billed per device per year; features: Units stay in warranty for the whole plan. - Pro Care Premium: No published price. Ask: Teradek store (teradek.com). - **Elite** (`plan.pro-care.elite`): billed per device per year; features: Units stay in warranty for the whole plan. - Pro Care Elite: No published price. Ask: Teradek store (teradek.com). ## Supported hardware - Pro Care, supported hardware: Not collected yet. ## Topics Each topic page gives every field with its source and date; a field no source publishes reads "Not collected yet.". - [Plans and add-ons](https://specs-dev.teradek.com/services/svc.pro-care/plans.md) - [Billing rules](https://specs-dev.teradek.com/services/svc.pro-care/rules.md) - [Limits and capabilities](https://specs-dev.teradek.com/services/svc.pro-care/capabilities.md) - [Hosting, data residency and security](https://specs-dev.teradek.com/services/svc.pro-care/hosting.md) - [SLA, support and buying](https://specs-dev.teradek.com/services/svc.pro-care/support.md) - [Lifecycle and roadmap](https://specs-dev.teradek.com/services/svc.pro-care/lifecycle.md) - [Supported hardware and compatibility](https://specs-dev.teradek.com/services/svc.pro-care/compatibility.md) Every price observation: [/prices/svc.pro-care.md](https://specs-dev.teradek.com/prices/svc.pro-care.md). Dealer, distributor and wholesale prices are not published. ## Compare - The site publishes no comparisons with competitors' products. --- Cite as specs-dev.teradek.com/services/svc.pro-care (data version 6d29e2f86993). HTML page: https://specs-dev.teradek.com/services/svc.pro-care · JSON: /api/services/svc.pro-care?country=ES · How to read this site: [/about.md](https://specs-dev.teradek.com/about.md) · Index for agents: [/llms.txt](https://specs-dev.teradek.com/llms.txt)