# Pro Care: sla, support and buying

Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-20.

SLA, support and buying of [Pro Care](https://specs-dev.teradek.com/services/svc.pro-care.md), every field with its source and date. A field no source publishes reads "Not collected yet."; that is not a "no".

- Pro Care: what it is: Teradek Pro Care is only available in the United States. Source: official page (https://teradek.com/pages/pro-care), seen 2026-10-21.

- <a id="urls-status_page"></a>Pro Care: status page — Not collected yet.

## SLA

- Pro Care, sla (uptime commitment, service credits): Not collected yet.

## Support

- <a id="support-channels"></a>Pro Care: support channels — Not collected yet.
- <a id="support-hours_timezone"></a>Pro Care: support hours — Not collected yet.
- <a id="support-eu_business_hours"></a>Pro Care: European business hours: no. Source: official page (https://teradek.com/pages/pro-care), seen 2026-10-20.

## Commercial

- Pro Care, commercial (billing currencies, VAT handling, payment methods, EU resellers): Not collected yet.

## Without Pro Care

- Without a support plan, Teradek support runs on these channels and hours, as each service's record states them:
- [Core](https://specs-dev.teradek.com/services/svc.core.md): hours Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) (source: Teradek product data, seen 2026-10-20); in Central European Time on 2026-10-26 that is 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.
- [Core Classic (no new features; end of life in April 2028)](https://specs-dev.teradek.com/services/svc.core-classic.md): hours US Pacific (evening or night in Sofia) (source: official page (https://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features), seen 2026-10-20). Channels: not published.
- [Data Bonding](https://specs-dev.teradek.com/services/svc.data-bonding.md): hours Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) (source: Teradek product data, seen 2026-10-21); in Central European Time on 2026-10-26 that is 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.
- [Teradek Data](https://specs-dev.teradek.com/services/svc.data.md): hours Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast) (source: Teradek product data, seen 2026-10-21); in Central European Time on 2026-10-26 that is 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.
- [Teradek TV](https://specs-dev.teradek.com/services/svc.teradek-tv.md): hours Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) (source: Teradek product data, seen 2026-10-21); in Central European Time on 2026-10-26 that is 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.
- Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given. Eastern European Time is one hour ahead of Central European Time all year.
- What standard hardware support covers beyond these channels and hours: Not collected yet.

## Sources on this page

- [official page at teradek.com](https://specs-dev.teradek.com/sources/src.teradek-com.pages.pro-care.md)

## Other topics

- [Plans and add-ons](https://specs-dev.teradek.com/services/svc.pro-care/plans.md)
- [Billing rules](https://specs-dev.teradek.com/services/svc.pro-care/rules.md)
- [Limits and capabilities](https://specs-dev.teradek.com/services/svc.pro-care/capabilities.md)
- [Hosting, data residency and security](https://specs-dev.teradek.com/services/svc.pro-care/hosting.md)
- [Lifecycle and roadmap](https://specs-dev.teradek.com/services/svc.pro-care/lifecycle.md)
- [Supported hardware and compatibility](https://specs-dev.teradek.com/services/svc.pro-care/compatibility.md)

Summary: [/services/svc.pro-care.md](https://specs-dev.teradek.com/services/svc.pro-care.md).

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Cite as specs-dev.teradek.com/services/svc.pro-care/support (data version 6d29e2f86993).
HTML page: https://specs-dev.teradek.com/services/svc.pro-care/support · How to read this site: [/about.md](https://specs-dev.teradek.com/about.md) · Index for agents: [/llms.txt](https://specs-dev.teradek.com/llms.txt)