# Teradek TV: sla, support and buying

Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-21 to 2026-10-22.

SLA, support and buying of [Teradek TV](https://specs-dev.teradek.com/services/svc.teradek-tv.md), every field with its source and date. A field no source publishes reads "Not collected yet."; that is not a "no".

- Teradek TV: what it is: Cloud video village providing encrypted 4K HDR live feeds and instant proxies for production and post teams. Source: official page (https://teradek.com/pages/teradek-tv), seen 2026-10-21. Note: Concise product positioning.

- <a id="urls-status_page"></a>Teradek TV: status page — Not collected yet.

## SLA

- <a id="sla-uptime_pct"></a>Teradek TV: uptime commitment 99.9 %. Source: Teradek product data, seen 2026-10-21. Note: 99.9% service availability target.
- <a id="sla-credits"></a>Teradek TV: service credits: Service credits available on Enterprise SLA. Source: Teradek product data, seen 2026-10-21. Note: Enterprise SLA penalty credits.

## Support

- <a id="support-channels"></a>Teradek TV: support channels: Email, phone, chat, ticketing. Source: official page (https://teradek.com/pages/teradek-tv), seen 2026-10-21. Note: Multi-channel technical support.
- <a id="support-hours_timezone"></a>Teradek TV: support hours: Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise). Source: Teradek product data, seen 2026-10-21. Note: Standard and enterprise support hours.
- <a id="support-eu_business_hours"></a>Teradek TV: European business hours: yes. Source: the owner's statement of 2026-10-22. Owner, 2026-10-22: support runs in Eastern European Time business hours. Eastern European Time is one hour ahead of Central European Time all year.

## Commercial

- <a id="commercial-billing_currencies"></a>Teradek TV: billing currencies: USD. Source: official page (https://teradek.com/pages/teradek-tv), seen 2026-10-21. Note: Billed in USD.
- <a id="commercial-vat_handling"></a>Teradek TV: VAT handling: Reverse charge B2B; standard VAT for EU customers. Source: Teradek product data, seen 2026-10-21. Note: EU VAT compliance. This is Teradek's stated billing practice, not tax advice.
- <a id="commercial-payment_methods"></a>Teradek TV: payment methods: Credit card, wire transfer, invoice (Enterprise). Source: official page (https://guide.teradek.com/a/1752159-teradek-tv), seen 2026-10-21. Note: Standard monthly credit card billing; enterprise invoicing.
- <a id="commercial-eu_resellers"></a>Teradek TV: EU resellers: [CVP](https://specs-dev.teradek.com/api/third-party/tp.cvp), [Holdan](https://specs-dev.teradek.com/api/third-party/tp.holdan), [Aspectra](https://specs-dev.teradek.com/api/third-party/tp.aspectra), [Top-Teks](https://specs-dev.teradek.com/api/third-party/tp.top-teks). Source: Teradek product data, seen 2026-10-21. Note: Authorized European professional video dealers.

## Support hours in Central European Time

- Teradek TV: the stated US Pacific hours are 14:00–02:00 CET (ending the next day) in Central European Time on 2026-10-26 (calculated; daylight saving applied).

## Owner's statements

- Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given.

## Not on this site

- Teradek TV: troubleshooting, including what the status messages in its apps mean (for example Offline, No Stream or Waiting): Not collected yet; ask Teradek support.

## Sources on this page

- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-bf6fb146.md)
- [official page at teradek.com](https://specs-dev.teradek.com/sources/src.teradek-com.pages.teradek-tv.md)
- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-05a1c728.md)
- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-44da865e.md)
- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-4c49123d.md)
- [official page at guide.teradek.com](https://specs-dev.teradek.com/sources/src.guide-teradek-com.a.1752159-teradek-tv.md)
- [Teradek product data](https://specs-dev.teradek.com/sources/src.teradek-data-0ff28e99.md)

## Other topics

- [Plans and add-ons](https://specs-dev.teradek.com/services/svc.teradek-tv/plans.md)
- [Billing rules](https://specs-dev.teradek.com/services/svc.teradek-tv/rules.md)
- [Limits and capabilities](https://specs-dev.teradek.com/services/svc.teradek-tv/capabilities.md)
- [Hosting, data residency and security](https://specs-dev.teradek.com/services/svc.teradek-tv/hosting.md)
- [Lifecycle and roadmap](https://specs-dev.teradek.com/services/svc.teradek-tv/lifecycle.md)
- [Supported hardware and compatibility](https://specs-dev.teradek.com/services/svc.teradek-tv/compatibility.md)
- [Calculator](https://specs-dev.teradek.com/services/svc.teradek-tv/calculator.md)

Summary: [/services/svc.teradek-tv.md](https://specs-dev.teradek.com/services/svc.teradek-tv.md).

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Cite as specs-dev.teradek.com/services/svc.teradek-tv/support (data version 6d29e2f86993).
HTML page: https://specs-dev.teradek.com/services/svc.teradek-tv/support · How to read this site: [/about.md](https://specs-dev.teradek.com/about.md) · Index for agents: [/llms.txt](https://specs-dev.teradek.com/llms.txt)