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Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-20 to 2026-10-22.
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Official only: values from non-official sources are greyed in place. Nothing is hidden.

Node 5G Q Series Global Modem

Current

Rugged high-performance 5G global modem providing cellular connectivity and bonding expansion for Teradek encoders Raw value as published“Rugged high-performance 5G global modem providing cellular connectivity and bonding expansion for Teradek encoders” Sourcesrc.teradek-com.products.node-5g-modemhttps://teradek.com/products/node-5g-modem Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗

Support in your region

Warranty, repair, support plans, support hours and where to buy, for United States. Only what a record states; every other row says what to ask.

Warranty and repair

Warranty
12 months Raw value as published“12 | note: Manufacturer warranty period” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftCorroborated by 1 sourceOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Repair turnaround
Published for the EU only; ask Teradek support
Repair and RMA handler
Not published; ask Teradek support
The records state one warranty per product; none says whether its terms differ by region.

Support plans

Plans
Not covered by a support plan in Teradek's data Pro Care covers other products

Support hours and channels

for the services this product uses
ServiceHours, as statedChannels
Teradek Data Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast) | note: Standard US Pacific business hours with broadcast emergency support” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing | note: Comprehensive technical support channels” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Core Classic US Pacific (evening or night in Sofia) Raw value as published— Sourcesrc.guide-teradek-com.a.1996534-my-teradek-cloud-overview-and-featureshttps://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features Tier: OfficialObserved 2026-10-20Confidence: medium Method: humanReview: draft Open source ↗ Not published; ask Teradek support
Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given. Eastern European Time is one hour ahead of Central European Time all year.
What standard hardware support covers beyond these channels and hours: Not collected yet.

Where to buy in United States

sellers with an observed price for this product or its SKUs
SellerCountryPrice typesObservationsLatest
B&H Photo VideoUSstreet12026-10-21
Teradek store (teradek.com)USlist42026-10-21
Every price observation →

Reliability and ownership

FieldValueLast checked
Mtbf (mean time between failures)
50,000 h Raw value as published“50000 | note: Mean time between failures estimate” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. MTBF is Teradek's engineering reliability estimate, not a field failure rate.
 2026-10-21
Expected useful life
60 months Raw value as published“60 | note: Expected hardware operational life” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Useful life and residual value are Teradek's planning figures, not guarantees.
 2026-10-21
Residual value after 36 months
40 % Raw value as published“40 | note: Estimated residual value after 3 years” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Useful life and residual value are Teradek's planning figures, not guarantees.
 2026-10-21
Refurbished units sold
Not collected yet.
 —

Not on this site

Service-centre address, RMA process and shipping terms for a repair: Not collected yet; ask Teradek support.

Warranty terms by region, such as for a unit bought from a dealer in another region: Not collected yet; ask Teradek support.

Rental prices and rental availability: Not collected yet.

No field report (a third-party test, measurement or repair report) is held for Node 5G; the figures here are Teradek's.