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Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-20 to 2026-10-23.
NLEUR · VAT incl.
Currency and tax of converted figures Customs and VAT by country
Official only: values from non-official sources are greyed in place. Nothing is hidden.

Prism 801 Base Rack System 1U

Current

Modular high-density 1RU (3-slot) and 2RU (9-slot) rackmount chassis with integrated networking and redundant power for Prism cards Raw value as published“Modular high-density 1RU (3-slot) and 2RU (9-slot) rackmount chassis with integrated networking and redundant power for Prism cards” Sourcesrc.teradek-com.pages.prism-ruhttps://teradek.com/pages/prism-ru Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗

Support in your region

Warranty, repair, support plans, support hours and where to buy, for United Kingdom. Only what a record states; every other row says what to ask.

Warranty and repair

Warranty
12 months Raw value as published“12” Sourcesrc.teradek-com.pages.prism-ruhttps://teradek.com/pages/prism-ru Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draftCorroborated by 1 sourceOverrides the official claim Open source ↗
Repair turnaround
Published for the EU only; ask Teradek support
Repair and RMA handler
Not published; ask Teradek support
The records state one warranty per product; none says whether its terms differ by region.

Support plans

Pro Care
Where it is sold is not published European business hours: no

Support hours and channels

for the services this product uses; hours stated as a US Pacific range are converted to Europe/London for 2026-10-26
ServiceHours, as statedIn United KingdomChannels
Core Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. 13:00–01:00 GMTends the next daycalculated by the catalog Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Core Classic US Pacific (evening or night in Sofia) Raw value as published— Sourcesrc.guide-teradek-com.a.1996534-my-teradek-cloud-overview-and-featureshttps://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features Tier: OfficialObserved 2026-10-20Confidence: medium Method: humanReview: draft Open source ↗ No time range to convert Not published; ask Teradek support
Teradek TV Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) | note: Standard and enterprise support hours” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. 13:00–01:00 GMTends the next daycalculated by the catalog Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing | note: Multi-channel technical support” Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Open source ↗
Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given. Eastern European Time is one hour ahead of Central European Time all year.
What standard hardware support covers beyond these channels and hours: Not collected yet.

Where to buy in United Kingdom

sellers with an observed price for this product or its SKUs
No price observed from a seller in this region
Every price observation →

Reliability and ownership

FieldValueLast checked
Mtbf (mean time between failures)
100,000 h Raw value as published“100000” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. MTBF is Teradek's engineering reliability estimate, not a field failure rate.
 2026-10-21
Expected useful life
120 months Raw value as published“120” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Useful life and residual value are Teradek's planning figures, not guarantees.
 2026-10-21
Residual value after 36 months
50 % Raw value as published“50” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Useful life and residual value are Teradek's planning figures, not guarantees.
 2026-10-21
Refurbished units sold
Not collected yet.
 —

Not on this site

Service-centre address, RMA process and shipping terms for a repair: Not collected yet; ask Teradek support.

Warranty terms by region, such as for a unit bought from a dealer in another region: Not collected yet; ask Teradek support.

Rental prices and rental availability: Not collected yet.

No field report (a third-party test, measurement or repair report) is held for Prism 801 Base Rack System 1U; the figures here are Teradek's.