Prism 873 4K 10bit HEVC/AVC 12G-SDI Decoder Card
CurrentHigh-density 4K HDR HEVC/AVC 12G-SDI blade decoder card for Prism 1RU and 2RU rackmount base systems Raw value as published“High-density 4K HDR HEVC/AVC 12G-SDI blade decoder card for Prism 1RU and 2RU rackmount base systems” Sourcesrc.teradek-com.pages.prism-ruhttps://teradek.com/pages/prism-ru Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗
Support in your region
Warranty, repair, support plans, support hours and where to buy, for United Kingdom. Only what a record states; every other row says what to ask.
Warranty and repair
- Warranty
- 12 months Raw value as published“12” Sourcesrc.teradek-com.products.prism-873-4k-10bit-hevc-avc-12g-sdi-decoder-cardhttps://teradek.com/products/prism-873-4k-10bit-hevc-avc-12g-sdi-decoder-card Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draftCorroborated by 1 sourceOverrides the official claim Open source ↗
- Repair turnaround
- Published for the EU only; ask Teradek support
- Repair and RMA handler
- Not published; ask Teradek support
Support plans
- Pro Care
- Where it is sold is not published European business hours: no
Support hours and channels
for the services this product uses; hours stated as a US Pacific range are converted to Europe/London for 2026-10-26| Service | Hours, as stated | In United Kingdom | Channels |
|---|---|---|---|
| Core | Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. | 13:00–01:00 GMTends the next daycalculated by the catalog | Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. |
| Core Classic | US Pacific (evening or night in Sofia) Raw value as published— Sourcesrc.guide-teradek-com.a.1996534-my-teradek-cloud-overview-and-featureshttps://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features Tier: OfficialObserved 2026-10-20Confidence: medium Method: humanReview: draft Open source ↗ | No time range to convert | Not published; ask Teradek support |
| Teradek TV | Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) | note: Standard and enterprise support hours” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. | 13:00–01:00 GMTends the next daycalculated by the catalog | Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing | note: Multi-channel technical support” Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Open source ↗ |
Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given. Eastern European Time is one hour ahead of Central European Time all year.
What standard hardware support covers beyond these channels and hours: Not collected yet.
Where to buy in United Kingdom
sellers with an observed price for this product or its SKUsNo price observed from a seller in this region
Reliability and ownership
| Field | Value | Last checked |
|---|---|---|
| Mtbf (mean time between failures) |
75,000 h
Raw value as published“75000”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
MTBF is Teradek's engineering reliability estimate, not a field failure rate. |
2026-10-21 |
| Expected useful life |
84 months
Raw value as published“84”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Useful life and residual value are Teradek's planning figures, not guarantees. |
2026-10-21 |
| Residual value after 36 months |
40 %
Raw value as published“40”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Useful life and residual value are Teradek's planning figures, not guarantees. |
2026-10-21 |
| Refurbished units sold |
Not collected yet. |
— |
Not on this site
Service-centre address, RMA process and shipping terms for a repair: Not collected yet; ask Teradek support.
Warranty terms by region, such as for a unit bought from a dealer in another region: Not collected yet; ask Teradek support.
Rental prices and rental availability: Not collected yet.
No field report (a third-party test, measurement or repair report) is held for Prism 873 4K 10bit HEVC/AVC 12G-SDI Decoder Card; the figures here are Teradek's.