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Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-20 to 2026-10-23.
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Official only: values from non-official sources are greyed in place. Nothing is hidden.

Cube 625

Legacyendpoint

No one-line description

Legacy
Cube 625 is a legacy product. Kept for installed-base and compatibility questions; not recommended for new projects. No successor is recorded.
Endpoint product: kept so compatibility links resolve. It has no specification sheet, variants or use cases, and is excluded from recommendations.

Support in your region

Warranty, repair, support plans, support hours and where to buy, for United Kingdom. Only what a record states; every other row says what to ask.

Warranty and repair

Warranty
Not documented
Repair turnaround
Published for the EU only; ask Teradek support
Repair and RMA handler
Not published; ask Teradek support
The records state one warranty per product; none says whether its terms differ by region.

Support plans

Plans
Not covered by a support plan in Teradek's data Pro Care covers other products

Support hours and channels

for the services this product uses; hours stated as a US Pacific range are converted to Europe/London for 2026-10-26
No service with support hours is linked to this product
Without a support plan, Teradek support runs on these channels and hours, as each service's record states them:
ServiceHours, as statedIn United KingdomChannels
Core Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. 13:00–01:00 GMTends the next daycalculated by the catalog Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Core Classic US Pacific (evening or night in Sofia) Raw value as published— Sourcesrc.guide-teradek-com.a.1996534-my-teradek-cloud-overview-and-featureshttps://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features Tier: OfficialObserved 2026-10-20Confidence: medium Method: humanReview: draft Open source ↗ No time range to convert Not published; ask Teradek support
Data Bonding Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. 13:00–01:00 GMTends the next daycalculated by the catalog Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Teradek Data Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast) | note: Standard US Pacific business hours with broadcast emergency support” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. 13:00–01:00 GMTends the next daycalculated by the catalog Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing | note: Comprehensive technical support channels” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Teradek TV Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) | note: Standard and enterprise support hours” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. 13:00–01:00 GMTends the next daycalculated by the catalog Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing | note: Multi-channel technical support” Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Open source ↗
Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given. Eastern European Time is one hour ahead of Central European Time all year.
What standard hardware support covers beyond these channels and hours: Not collected yet.

Where to buy in United Kingdom

sellers with an observed price for this product or its SKUs
No price observed from a seller in this region
Every price observation →

Reliability and ownership

FieldValueLast checked
Mtbf (mean time between failures)
Not collected yet.
 —
Expected useful life
Not collected yet.
 —
Residual value after 36 months
Not collected yet.
 —
Refurbished units sold
Not collected yet.
 —

Not on this site

Service-centre address, RMA process and shipping terms for a repair: Not collected yet; ask Teradek support.

Warranty terms by region, such as for a unit bought from a dealer in another region: Not collected yet; ask Teradek support.

Rental prices and rental availability: Not collected yet.

No field report (a third-party test, measurement or repair report) is held for Cube 625; the figures here are Teradek's.