Prism Flex Mk II HEVC/AVC 12G-SDI/HDMI Decoder
CurrentCompact 4K HDR HEVC/AVC desktop decoder for broadcast monitoring, point-to-point contribution, and cloud workflows Raw value as published“Compact 4K HDR HEVC/AVC desktop decoder for broadcast monitoring, point-to-point contribution, and cloud workflows” Sourcesrc.teradek-com.pages.prism-flexhttps://teradek.com/pages/prism-flex Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗
Support in your region
Warranty, repair, support plans, support hours and where to buy, for European Union. Only what a record states; every other row says what to ask.
Warranty and repair
- Warranty
- 12 months Raw value as published“12” Sourcesrc.teradek-com.products.prism-flex-mk-ii-decoderhttps://teradek.com/products/prism-flex-mk-ii-decoder Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draftCorroborated by 1 sourceOverrides the official claim Open source ↗
- Repair turnaround
- 10 days Raw value as published“10” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Repair and RMA handler
- Not published; ask Teradek support
Support plans
- Pro Care
- Where it is sold is not published European business hours: no
Support hours and channels
for the services this product uses; hours stated as a US Pacific range are converted to Europe/Berlin for 2026-10-26| Service | Hours, as stated | In European Union | Channels |
|---|---|---|---|
| Core | Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. | 14:00–02:00 CETends the next daycalculated by the catalog | Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. |
| Teradek TV | Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) | note: Standard and enterprise support hours” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. | 14:00–02:00 CETends the next daycalculated by the catalog | Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing | note: Multi-channel technical support” Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Open source ↗ |
| Core Classic | US Pacific (evening or night in Sofia) Raw value as published— Sourcesrc.guide-teradek-com.a.1996534-my-teradek-cloud-overview-and-featureshttps://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features Tier: OfficialObserved 2026-10-20Confidence: medium Method: humanReview: draft Open source ↗ | No time range to convert | Not published; ask Teradek support |
Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given. Eastern European Time is one hour ahead of Central European Time all year.
What standard hardware support covers beyond these channels and hours: Not collected yet.
Where to buy in European Union
sellers with an observed price for this product or its SKUs| Seller | Country | Price types | Observations | Latest |
|---|---|---|---|---|
| Adcom | IT | street | 1 | 2026-10-20 |
Reliability and ownership
| Field | Value | Last checked |
|---|---|---|
| Mtbf (mean time between failures) |
50,000 h
Raw value as published“50000”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
MTBF is Teradek's engineering reliability estimate, not a field failure rate. |
2026-10-21 |
| Expected useful life |
60 months
Raw value as published“60”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Useful life and residual value are Teradek's planning figures, not guarantees. |
2026-10-21 |
| Residual value after 36 months |
35 %
Raw value as published“35”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Useful life and residual value are Teradek's planning figures, not guarantees. |
2026-10-21 |
| Refurbished units sold |
Not collected yet. |
— |
Not on this site
Service-centre address, RMA process and shipping terms for a repair: Not collected yet; ask Teradek support.
Warranty terms by region, such as for a unit bought from a dealer in another region: Not collected yet; ask Teradek support.
Rental prices and rental availability: Not collected yet.
No field report (a third-party test, measurement or repair report) is held for Prism Flex Mk II Decoder; the figures here are Teradek's.