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Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-20 to 2026-10-23.
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Serv 4K (2024)

Current

Compact 4K HDR video transmitter and streaming encoder for local monitoring and camera-to-cloud workflows Raw value as published“Compact 4K HDR video transmitter and streaming encoder for local monitoring and camera-to-cloud workflows” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗

Network requirements

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What Serv 4K (2024) and the services it uses need from the network, to hand to IT. 42 of 78 rows are published; every other row stays on the sheet and says what to ask Teradek support.

Serv 4K (2024)

the device

Interfaces

Ethernet
1x 10/100/1000 Base-T RJ45 Raw value as published“1x 10/100/1000 Base-T RJ45” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draftOverrides the official claim Open source ↗
Wi-Fi
Wi-Fi 6 802.11 a/b/g/n/ac/ax MIMO 2.4/5GHz Raw value as published“Wi-Fi 6 802.11 a/b/g/n/ac/ax MIMO 2.4/5GHz” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗
USB
1x USB-C Raw value as published“1x USB-C” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗
PoE
Not published; ask Teradek support

Cellular

Technology
none Raw value as published“none” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draftOverrides the official claim Open source ↗
Internal modems
0 Raw value as published“0” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draftOverrides the official claim Open source ↗
Bands
Not published; ask Teradek support
Operators tested in the EU
Not published; ask Teradek support
EU cellular bands
Not published; ask Teradek support

Bandwidth and transport

Video bitrate, minimum
0.5 Mbps Raw value as published“0.5” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗
Video bitrate, maximum
45 Mbps Raw value as published“45” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗
Typical bitrate
10 Mbps Raw value as published“10” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Typical data per hour
4.5 GB/h Raw value as published“4.5” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Transport protocols
TRT, SRT, RTMP, RTMPS, RTSP, HLS, MPEG-TS, other Raw value as published“TRT; SRT; RTMP; RTMPS; RTSP; HLS; MPEG-TS; other” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗
Bonding
No Raw value as published“0” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗
Bonded links, maximum
1 Raw value as published“1” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗
Bonded links by type
Not published; ask Teradek support
Bonding requires
Not published; ask Teradek support

Ports and firewall

Port table (protocol, port, direction, purpose)
Not published; ask Teradek support
Inbound ports
Not published; ask Teradek support
Outbound endpoints
Not published; ask Teradek support
NAT traversal
Not published; ask Teradek support

Addressing and management

DHCP, static or link-local
Not published; ask Teradek support
VLAN
Not published; ask Teradek support
Web UI port
Not published; ask Teradek support
Discovery (mDNS or other)
Not published; ask Teradek support
Proxy support
Not published; ask Teradek support
802.1X
Not published; ask Teradek support

Regulatory

CE (RED)
Yes Raw value as published“1” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Licence required
never Raw value as published“never” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
EU RF notes
Not published; ask Teradek support
Declaration of conformity
Not published; ask Teradek support

Control and set-up

Control apps
VUER App (iOS, Android), Web UI Raw value as published“VUER App (iOS, Android); Web UI” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗
Cloud management
svc.core-classic, svc.teradek-tv Raw value as published“Core; Teradek TV” Sourcesrc.teradek-com.products.serv-4khttps://teradek.com/products/serv-4k Tier: OfficialObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Open source ↗
Set-up and pairing steps
Not published; ask Teradek support
User guide
https://guide.teradek.com/a/1730278-serv-4k-2024-quick-start-guide Raw value as published“https://guide.teradek.com/a/1730278-serv-4k-2024-quick-start-guide” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.

Core Classic

a service it uses: hosting and data protection

Hosting

Provider
Not published; ask Teradek support
Regions
Not published; ask Teradek support
EU region
Not published; ask Teradek support
EU data residency
Not published; ask Teradek support
GDPR DPA
Not published; ask Teradek support
Self-hosted option
Not published; ask Teradek support
Cloud hostnames to allow
Not published; ask Teradek support

Security

Encryption in transit
Not published; ask Teradek support
Encryption at rest
Not published; ask Teradek support
SSO
Not published; ask Teradek support
MFA
Not published; ask Teradek support
Roles
Not published; ask Teradek support
Certifications
Not published; ask Teradek support
Pen test frequency
Not published; ask Teradek support

Teradek Data

a service it uses: hosting and data protection

Hosting

Provider
AWS (MyTC backend) / Cellular Core Networks (Teal, Webbing, Geniox) Raw value as published“AWS (MyTC backend) / Cellular Core Networks (Teal, Webbing, Geniox) | note: Portal on AWS; carrier backbones via Teal, Webbing, Geniox” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Regions
US, EU, Canada, APAC, Global Raw value as published“US; EU; Canada; APAC; Global | note: Multi-region global cellular coverage” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
EU region
Yes Raw value as published“1 | note: European carrier infrastructure across 35+ countries” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
EU data residency
Yes Raw value as published“1 | note: European data routed within European core” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
GDPR DPA
Yes Raw value as published“1 | note: Data Processing Agreement available for EU entities” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Self-hosted option
Not published; ask Teradek support
Cloud hostnames to allow
Not published; ask Teradek support

Security

Encryption in transit
IPsec, TLS 1.3, AES-128/256 cellular over-the-air encryption Raw value as published“IPsec, TLS 1.3, AES-128/256 cellular over-the-air encryption | note: Cellular over-the-air cryptographic protocols” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Encryption at rest
AES-256 Raw value as published“AES-256 | note: Database encryption for portal and ICCID records” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
SSO
Via MyTC / Core account (Enterprise) Raw value as published“Via MyTC / Core account (Enterprise) | note: Federated access available via Core Enterprise” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
MFA
Yes Raw value as published“1 | note: Multi-factor authentication enforced on account portal” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Roles
Administrator, Operator, Field Technician Raw value as published“Administrator; Operator; Field Technician | note: Account and modem administration roles in MyTC” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Certifications
SOC2, ISO27001 Raw value as published“SOC2; ISO27001 | note: Underlying cloud and carrier infrastructure certifications” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Pen test frequency
Annual Raw value as published“Annual | note: Annual third-party security audits” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.

Teradek TV

a service it uses: hosting and data protection

Hosting

Provider
AWS Raw value as published“AWS | note: Amazon Web Services global cloud infrastructure” Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Open source ↗
Regions
US East, US West, EU (Ireland), EU (Frankfurt) Raw value as published“US East; US West; EU (Ireland); EU (Frankfurt) | note: Global low-latency edge deployment” Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Open source ↗
EU region
Yes Raw value as published“1 | note: European hosting regions available” Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Open source ↗
EU data residency
Yes Raw value as published“1 | note: EU storage isolation option” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
GDPR DPA
Yes Raw value as published“1 | note: GDPR Data Processing Addendum available upon request” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Self-hosted option
Not available: Teradek TV runs only in Teradek's cloud; neither the service nor its media servers can run on customer servers. Raw value as published“owner instruction: Teradek TV cannot run on customer servers, not even its media servers” SourceTeradek product data Tier: Lab estimateObserved 2026-10-22Confidence: high Method: humanReview: approved1 alternative claimOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Cloud hostnames to allow
Not published; ask Teradek support

Security

Encryption in transit
AES-256, RSA-1024 key pairing, TLS 1.3 Raw value as published“AES-256, RSA-1024 key pairing, TLS 1.3 | note: End-to-end stream and web session encryption” Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Open source ↗
Encryption at rest
AES-256 Raw value as published“AES-256 | note: Encrypted cloud storage for recordings” Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Open source ↗
SSO
SAML 2.0; Okta (Enterprise tier) Raw value as published“SAML 2.0; Okta (Enterprise tier) | note: Single Sign-On available on Enterprise plan” Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Open source ↗
MFA
Yes Raw value as published“1 | note: Multi-factor authentication supported” Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Open source ↗
Roles
Administrator, Coordinator, Technician, Viewer Raw value as published“Administrator; Coordinator; Technician; Viewer | note: Predefined project roles with granular permissions” Sourcesrc.guide-teradek-com.a.1752159-teradek-tvhttps://guide.teradek.com/a/1752159-teradek-tv Tier: OfficialObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Open source ↗
Certifications
SOC2, TPN Raw value as published“SOC2; TPN | note: Motion Picture Association / TPN compliance” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Pen test frequency
Annual third-party audit Raw value as published“Annual third-party audit | note: Regular penetration testing” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.