Core Classic
CurrentSLA, support and buying
| Field | Value | Last checked |
|---|---|---|
| Status page |
Not collected yet. |
— |
| Field | Value | Last checked |
|---|---|---|
| Uptime commitment |
Not collected yet. |
— |
| Service credits |
Not collected yet. |
— |
| Field | Value | Last checked |
|---|---|---|
| Support channels |
Not collected yet. |
— |
| Support hours |
US Pacific (evening or night in Sofia)
Raw value as published—
Sourcesrc.guide-teradek-com.a.1996534-my-teradek-cloud-overview-and-featureshttps://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features
Tier: OfficialObserved 2026-10-20Confidence: medium
Method: humanReview: draft Open source ↗
|
2026-10-20 |
| European business hours |
yes
Raw value as published“owner instruction: support runs in Eastern European Time business hours”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-22Confidence: high
Method: humanReview: approvedOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Eastern European Time is one hour ahead of Central European Time all year. |
2026-10-22 |
| Field | Value | Last checked |
|---|---|---|
| Billing currencies |
USD
Raw value as published—
Sourcesrc.guide-teradek-com.a.1603993-core-3-0-pricing-system-overviewhttps://guide.teradek.com/a/1603993-core-3-0-pricing-system-overview
Tier: OfficialObserved 2026-10-20Confidence: medium
Method: humanReview: draft Open source ↗
|
2026-10-20 |
| Vat handling |
Not collected yet. |
— |
| Payment methods |
Not collected yet. |
— |
| Eu resellers |
Aviteh (EU reseller)
Raw value as published—
Sourcesrc.aviteh-eu.teradek-core-subscription-basic-monthly-htmlhttps://aviteh.eu/teradek-core-subscription-basic-monthly.html
Tier: ResellerObserved 2026-10-20Confidence: medium
Method: humanReview: draft Open source ↗
Greyed: “Official only” is on. Not counted in completeness.
|
2026-10-20 |
SLA and status page of the other services in its family
Core: Core: uptime commitment 99.9 %. Raw value as published“99.9” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Core: service credits: Service credits available on Enterprise SLA upon downtime breach. Raw value as published“Service credits available on Enterprise SLA upon downtime breach” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Core: status page — Not collected yet.
Owner's statements
Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given.