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Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-20 to 2026-10-22.
LTEUR · VAT incl.
Currency and tax of converted figures Customs and VAT by country
Official only: values from non-official sources are greyed in place. Nothing is hidden.

Core

Current

SLA, support and buying

FieldValueLast checked
Status page
Not collected yet.
 —
SLA
FieldValueLast checked
Uptime commitment
99.9 % Raw value as published“99.9” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-20
Service credits
Service credits available on Enterprise SLA upon downtime breach Raw value as published“Service credits available on Enterprise SLA upon downtime breach” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-20
Support
FieldValueLast checked
Support channels
Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-20
Support hours
Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-20
European business hours
yes Raw value as published“owner instruction: support runs in Eastern European Time business hours” SourceTeradek product data Tier: Lab estimateObserved 2026-10-22Confidence: high Method: humanReview: approvedOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Eastern European Time is one hour ahead of Central European Time all year.
 2026-10-22
Commercial
FieldValueLast checked
Billing currencies
USD, EUR, GBP Raw value as published“USD; EUR; GBP” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-20
Vat handling
Reverse charge B2B; OSS for B2C Raw value as published“Reverse charge B2B; OSS for B2C” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. This is Teradek's stated billing practice, not tax advice.
 2026-10-20
Payment methods
Credit card, wire transfer, invoice (Enterprise) Raw value as published“Credit card; wire transfer; invoice (Enterprise)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-20
Eu resellers
Holdan, Aspectra, CVP Raw value as published“Holdan; Aspectra; CVP” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-20

Support hours in Central European Time

The stated US Pacific hours are 14:00–02:00 CET (ending the next day) in Central European Time on 2026-10-26 (calculated; daylight saving applied).

SLA and status page of the other services in its family

Core Classic (no new features; end of life in April 2028): Core Classic: uptime commitment — Not collected yet. Core Classic: service credits — Not collected yet. Core Classic: status page — Not collected yet.

Owner's statements

Owner, 2026-10-22: Core (aka Core 3.0) is live and onboarding new customers; built entirely on the shared Core API; supports the Prism family only, Jetpack included. Guide articles from 2022 whose URLs say 'core-3-0' describe the egress-hour plans of Core Classic, not this platform.

Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given.

Not on this site

Troubleshooting, including what the status messages in its apps mean (for example Offline, No Stream or Waiting): Not collected yet; ask Teradek support.