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Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-21 to 2026-10-22.
SKEUR · VAT incl.
Currency and tax of converted figures Customs and VAT by country
Official only: values from non-official sources are greyed in place. Nothing is hidden.

Data Bonding

Current

SLA, support and buying

FieldValueLast checked
Status page
Not collected yet.
 —
SLA
FieldValueLast checked
Uptime commitment
99.9 % Raw value as published“99.9” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-21
Service credits
Pro-rated subscription service credits on uptime breach Raw value as published“Pro-rated subscription service credits on uptime breach” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-21
Support
FieldValueLast checked
Support channels
Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-21
Support hours
Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-21
European business hours
yes Raw value as published“owner instruction: support runs in Eastern European Time business hours” SourceTeradek product data Tier: Lab estimateObserved 2026-10-22Confidence: high Method: humanReview: approvedOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Eastern European Time is one hour ahead of Central European Time all year.
 2026-10-22
Commercial
FieldValueLast checked
Billing currencies
USD, EUR, GBP Raw value as published“USD; EUR; GBP” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-21
Vat handling
Reverse charge B2B; standard VAT for EU customers Raw value as published“Reverse charge B2B; standard VAT for EU customers” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. This is Teradek's stated billing practice, not tax advice.
 2026-10-21
Payment methods
Credit card, invoice (Enterprise / Purchase Order) Raw value as published“Credit card; invoice (Enterprise / Purchase Order)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-21
Eu resellers
Holdan, Aspectra, CVP Raw value as published“Holdan; Aspectra; CVP” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
2026-10-21

Support hours in Central European Time

The stated US Pacific hours are 14:00–02:00 CET (ending the next day) in Central European Time on 2026-10-26 (calculated; daylight saving applied).

SLA and status page of the other services in its family

Teradek Data: Teradek Data: uptime commitment 99.9 %. Raw value as published“99.9 | note: Target cellular network availability across major carriers” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Teradek Data: service credits: Service credits available under Enterprise SLA upon downtime breach. Raw value as published“Service credits available under Enterprise SLA upon downtime breach | note: Contractual SLA terms for enterprise accounts” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Teradek Data: status page — Not collected yet.

Owner's statements

Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given.

Not on this site

Troubleshooting, including what the status messages in its apps mean (for example Offline, No Stream or Waiting): Not collected yet; ask Teradek support.