Teradek Data
CurrentSLA, support and buying
| Field | Value | Last checked |
|---|---|---|
| Status page |
Not collected yet. |
— |
| Field | Value | Last checked |
|---|---|---|
| Uptime commitment |
99.9 %
Raw value as published“99.9 | note: Target cellular network availability across major carriers”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
|
2026-10-21 |
| Service credits |
Service credits available under Enterprise SLA upon downtime breach
Raw value as published“Service credits available under Enterprise SLA upon downtime breach | note: Contractual SLA terms for enterprise accounts”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
|
2026-10-21 |
| Field | Value | Last checked |
|---|---|---|
| Support channels |
Email, phone, chat, ticketing
Raw value as published“Email; phone; chat; ticketing | note: Comprehensive technical support channels”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
|
2026-10-21 |
| Support hours |
Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast)
Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast) | note: Standard US Pacific business hours with broadcast emergency support”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
|
2026-10-21 |
| European business hours |
yes
Raw value as published“owner instruction: support runs in Eastern European Time business hours”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-22Confidence: high
Method: humanReview: approvedOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Eastern European Time is one hour ahead of Central European Time all year. |
2026-10-22 |
| Field | Value | Last checked |
|---|---|---|
| Billing currencies |
USD, EUR, GBP
Raw value as published“USD; EUR; GBP | note: Standard invoicing currencies”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
|
2026-10-21 |
| Vat handling |
Reverse charge B2B; OSS for B2C
Raw value as published“Reverse charge B2B; OSS for B2C | note: Standard EU B2B reverse charge mechanism”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
This is Teradek's stated billing practice, not tax advice. |
2026-10-21 |
| Payment methods |
Credit card, invoice (Enterprise), available credits
Raw value as published“Credit card; invoice (Enterprise); available credits | note: Prepaid bucket credits and credit card billing”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
|
2026-10-21 |
| Eu resellers |
Holdan, Aspectra, CVP
Raw value as published“Holdan; Aspectra; CVP | note: Authorized European distributor network”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
|
2026-10-21 |
Support hours in Central European Time
The stated US Pacific hours are 14:00–02:00 CET (ending the next day) in Central European Time on 2026-10-26 (calculated; daylight saving applied).
SLA and status page of the other services in its family
Data Bonding: Data Bonding: uptime commitment 99.9 %. Raw value as published“99.9” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Data Bonding: service credits: Pro-rated subscription service credits on uptime breach. Raw value as published“Pro-rated subscription service credits on uptime breach” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. Data Bonding: status page — Not collected yet.
Owner's statements
Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given.
Not on this site
Troubleshooting, including what the status messages in its apps mean (for example Offline, No Stream or Waiting): Not collected yet; ask Teradek support.