Pro Care
CurrentSLA, support and buying
| Field | Value | Last checked |
|---|---|---|
| Status page |
Not collected yet. |
— |
| Field | Value | Last checked |
|---|---|---|
| Uptime commitment |
Not collected yet. |
— |
| Service credits |
Not collected yet. |
— |
| Field | Value | Last checked |
|---|---|---|
| Support channels |
Not collected yet. |
— |
| Support hours |
Not collected yet. |
— |
| European business hours |
no
Raw value as published—
Sourcesrc.teradek-com.pages.pro-carehttps://teradek.com/pages/pro-care
Tier: OfficialObserved 2026-10-20Confidence: medium
Method: humanReview: draft Open source ↗
|
2026-10-20 |
| Field | Value | Last checked |
|---|---|---|
| Billing currencies |
Not collected yet. |
— |
| Vat handling |
Not collected yet. |
— |
| Payment methods |
Not collected yet. |
— |
| Eu resellers |
Not collected yet. |
— |
Without Pro Care
Without a support plan, Teradek support runs on these channels and hours, as each service's record states them:
- Core: Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. ; in Central European Time on 2026-10-26: 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.
- Core Classic: US Pacific (evening or night in Sofia) Raw value as published— Sourcesrc.guide-teradek-com.a.1996534-my-teradek-cloud-overview-and-featureshttps://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features Tier: OfficialObserved 2026-10-20Confidence: medium Method: humanReview: draft Open source ↗ . Channels: not published.
- Data Bonding: Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. ; in Central European Time on 2026-10-26: 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.
- Teradek Data: Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast) | note: Standard US Pacific business hours with broadcast emergency support” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. ; in Central European Time on 2026-10-26: 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.
- Teradek TV: Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) | note: Standard and enterprise support hours” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. ; in Central European Time on 2026-10-26: 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.
Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given. Eastern European Time is one hour ahead of Central European Time all year.
What standard hardware support covers beyond these channels and hours: Not collected yet.