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Data version 6d29e2f86993, built 2026-10-26; facts on this page checked 2026-10-20 to 2026-10-22.
ATEUR · VAT incl.
Currency and tax of converted figures Customs and VAT by country
Official only: values from non-official sources are greyed in place. Nothing is hidden.

Pro Care

Current

Teradek Pro Care is only available in the United States. Raw value as published— Sourcesrc.teradek-com.pages.pro-carehttps://teradek.com/pages/pro-care Tier: OfficialObserved 2026-10-21Confidence: medium Method: scrapedHeuristic value Open source ↗

01 OverviewWhat it is, who it is for, what it is not for 17/33Updated 2026-10-21

Use cases

Guaranteed repair and replacementmain broadcast Raw value as published— Sourcesrc.teradek-com.pages.pro-carehttps://teradek.com/pages/pro-care Tier: OfficialObserved 2026-10-20Confidence: low Method: humanReview: draft Open source ↗ internal doc
Remote diagnosticssecondary broadcast Raw value as published— Sourcesrc.teradek-com.pages.pro-carehttps://teradek.com/pages/pro-care Tier: OfficialObserved 2026-10-20Confidence: low Method: humanReview: draft Open source ↗ internal doc
Extended warranty each year enrolledsecondary broadcast Raw value as published— Sourcesrc.teradek-com.pages.pro-carehttps://teradek.com/pages/pro-care Tier: OfficialObserved 2026-10-20Confidence: low Method: humanReview: draft Open source ↗ internal doc

Not for

Not documented

Who it is for

Segments
—
Buyers
—
Users
—

What sets it apart

  • PRIORITY SUPPORT
02 PlansPlans side by side, with dated prices 16/3812/38Updated 2026-10-22
Depends on non-official sources: 4 of 16 values greyed in this view, still shown.
Prices are the newest current observation per plan (stale and quote rows excluded).
Fieldplan.pro-care.premiumPremium Currentplan.pro-care.eliteElite Current
PriceQuote only · Ask sellerAsk: Teradek store (teradek.com)Quote only · Ask sellerAsk: Teradek store (teradek.com)
Billingper year · unit device yearper year · unit device year
Included——
Overage——
RegionsUSUS
IncludesUnits stay in warranty for the whole planUnits stay in warranty for the whole plan
Not documentedBitrate tiers, Caps, Retention (days), Free trial (days), Minimum commitment (months), User model — no plan has a value yet.
03 Billing rules & add-onsHow the bill is calculated, with a worked example 0/4Never updated

Billing rules

No billing rules recorded

Add-ons

No add-ons
Tier rules
Not documented
Annual discount pct
Not documented
04 Feature gating & lock-inWhat stops working without a plan, licence or internet 0/7Never updated
No plan caps or add-ons recorded

Lock-in

Data exportNot documented
Minimum commitmentNot documented
Pause allowedNot documented
Local operationNot documented
Self-hosted optionNot documented
Required hardwareNot documented
08 Supported hardwareWhich Teradek devices connect to Pro Care 0/6Never updated

Supported (0)

Not documented

Not supported (0)

Not documented

Without Pro Care

Without a support plan, Teradek support runs on these channels and hours, as each service's record states them:

  • Core: Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. ; in Central European Time on 2026-10-26: 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.
  • Core Classic: US Pacific (evening or night in Sofia) Raw value as published— Sourcesrc.guide-teradek-com.a.1996534-my-teradek-cloud-overview-and-featureshttps://guide.teradek.com/a/1996534-my-teradek-cloud-overview-and-features Tier: OfficialObserved 2026-10-20Confidence: medium Method: humanReview: draft Open source ↗ . Channels: not published.
  • Data Bonding: Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. ; in Central European Time on 2026-10-26: 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.
  • Teradek Data: Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for critical broadcast) | note: Standard US Pacific business hours with broadcast emergency support” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. ; in Central European Time on 2026-10-26: 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.
  • Teradek TV: Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) | note: Standard and enterprise support hours” SourceTeradek product data Tier: Lab estimateObserved 2026-10-21Confidence: high Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. ; in Central European Time on 2026-10-26: 14:00–02:00 CET, ending the next day (calculated). Channels: Email, phone, chat, ticketing.

Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given. Eastern European Time is one hour ahead of Central European Time all year.

What standard hardware support covers beyond these channels and hours: Not collected yet.

09 Platforms & integrationsApps, API and the services it connects to 0/6Never updated
Clients
Not documented
API
Not documented
API docs url
Not documented
Integrations
Not documented
10 SLA & supportUptime, support hours in your time zone, channels 1/5Updated 2026-10-20
Uptime pct
Not documented
Credits
Not documented
Channels
Not documented
Hours timezone
Not documented
EU business hours
no Raw value as published— Sourcesrc.teradek-com.pages.pro-carehttps://teradek.com/pages/pro-care Tier: OfficialObserved 2026-10-20Confidence: medium Method: humanReview: draft Open source ↗
11 Buying in the EUCurrencies, VAT, payment, resellers 0/4Never updated
Billing currencies
VAT handling
—
Payment methods
EU resellers
12 Running costsWhat makes the bill grow, and what is outside it 1/6Updated 2026-10-20
Primary cost driver
devices Raw value as published— Sourcesrc.teradek-com.pages.pro-carehttps://teradek.com/pages/pro-care Tier: OfficialObserved 2026-10-20Confidence: medium Method: humanReview: draft Open source ↗
Secondary cost drivers
Not documented
Required hardware
Not documented
Hidden costs
Not documented
Data export
Not documented
Pause allowed
Not documented
13 Lifecycle & roadmapHow often it changes, and what is announced 0/4Never updated
Release cadence
Not documented
Last major release
Not documented
Roadmap public
Not documented
Billing changes
Not documented