Teradek TV
CurrentSLA, support and buying
| Field | Value | Last checked |
|---|---|---|
| Status page |
Not collected yet. |
— |
| Field | Value | Last checked |
|---|---|---|
| Uptime commitment |
99.9 %
Raw value as published“99.9 | note: 99.9% service availability target”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
|
2026-10-21 |
| Service credits |
Service credits available on Enterprise SLA
Raw value as published“Service credits available on Enterprise SLA | note: Enterprise SLA penalty credits”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
|
2026-10-21 |
| Field | Value | Last checked |
|---|---|---|
| Support channels |
Email, phone, chat, ticketing
Raw value as published“Email; phone; chat; ticketing | note: Multi-channel technical support”
Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv
Tier: OfficialObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim Open source ↗
|
2026-10-21 |
| Support hours |
Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise)
Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise) | note: Standard and enterprise support hours”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
|
2026-10-21 |
| European business hours |
yes
Raw value as published“owner instruction: support runs in Eastern European Time business hours”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-22Confidence: high
Method: humanReview: approvedOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Eastern European Time is one hour ahead of Central European Time all year. |
2026-10-22 |
| Field | Value | Last checked |
|---|---|---|
| Billing currencies |
USD
Raw value as published“USD | note: Billed in USD”
Sourcesrc.teradek-com.pages.teradek-tvhttps://teradek.com/pages/teradek-tv
Tier: OfficialObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim Open source ↗
|
2026-10-21 |
| Vat handling |
Reverse charge B2B; standard VAT for EU customers
Raw value as published“Reverse charge B2B; standard VAT for EU customers | note: EU VAT compliance”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
This is Teradek's stated billing practice, not tax advice. |
2026-10-21 |
| Payment methods |
Credit card, wire transfer, invoice (Enterprise)
Raw value as published“Credit card; wire transfer; invoice (Enterprise) | note: Standard monthly credit card billing; enterprise invoicing”
Sourcesrc.guide-teradek-com.a.1752159-teradek-tvhttps://guide.teradek.com/a/1752159-teradek-tv
Tier: OfficialObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim Open source ↗
|
2026-10-21 |
| Eu resellers |
CVP, Holdan, Aspectra, Top-Teks
Raw value as published“CVP; Holdan; Aspectra; Top-Teks | note: Authorized European professional video dealers”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-21Confidence: high
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
|
2026-10-21 |
Support hours in Central European Time
The stated US Pacific hours are 14:00–02:00 CET (ending the next day) in Central European Time on 2026-10-26 (calculated; daylight saving applied).
Owner's statements
Owner, 2026-10-22: support also runs in Eastern European Time business hours; the exact hours are not given.
Not on this site
Troubleshooting, including what the status messages in its apps mean (for example Offline, No Stream or Waiting): Not collected yet; ask Teradek support.