Core
CurrentCloud-based IP video management platform for centralized device control, real-time monitoring, video routing, distribution, and archiving. Raw value as published“Cloud-based IP video management platform for centralized device control, real-time monitoring, video routing, distribution, and archiving.” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Price display
01 OverviewWhat it is, who it is for, what it is not for
Depends on non-official sources: 40 of 40 values greyed in this view, still shown.
Use cases
Centralized fleet management and remote control of broadcast Prism encoders and decodersmain broadcast · ENG / breaking news live shot
Raw value as published“Centralized fleet management and remote control of broadcast Prism encoders and decoders; Multi-destination live video routing and CDN restreaming from a single ingest feed; Cloud-bonded video transport with real-time stream monitoring and automated archiving for live events”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-20Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
internal doc
Multi-destination live video routing and CDN restreaming from a single ingest feedsecondary live production · REMI / at-home multi-camera sports
Raw value as published“Centralized fleet management and remote control of broadcast Prism encoders and decoders; Multi-destination live video routing and CDN restreaming from a single ingest feed; Cloud-bonded video transport with real-time stream monitoring and automated archiving for live events”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-20Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
internal doc
Cloud-bonded video transport with real-time stream monitoring and automated archiving for live eventssecondary live production · RF camera for live sports / IMAG
Raw value as published“Centralized fleet management and remote control of broadcast Prism encoders and decoders; Multi-destination live video routing and CDN restreaming from a single ingest feed; Cloud-bonded video transport with real-time stream monitoring and automated archiving for live events”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-20Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
internal doc
Not for
Legacy hardware streaming (Cube, VidiU, Serv Pro, Clip)
Dedicated on-set cinema video village with per-user forensic watermarking (use Teradek TV)
Who it is for
- Segments
- broadcast, live_production, corporate, worship
- Buyers
- Enterprise fleet managers, Broadcast engineers, Video production directors, Technical directors
- Users
- Administrator, Operator, Engineer, Viewer
What sets it apart
- Improved observability
- Fleet-scale device control
- Simplified pricing with included egress and storage
- Modern drag-and-drop workflow UX
- Low-latency video routing
02 PlansPlans side by side, with dated prices
Depends on non-official sources: 30 of 42 values greyed in this view, still shown.
| Field | plan.core.starterStarter | plan.core.premiumPremium | plan.core.ultimateUltimate |
|---|---|---|---|
| Price | ≈ €106.20$100.00 excl. tax$100.00US≈ €106.20 incl. VAT | ≈ €212.41$200.00 excl. tax$200.00US≈ €212.41 incl. VAT | ≈ €531.01$500.00 excl. tax$500.00US≈ €531.01 incl. VAT |
| Billing | per month · unit flat | per month · unit flat | per month · unit flat |
| Included | 1 server, 5 encoders, 100 GB egress, 12 mo file storage | 1 server, 5 encoders, 400 GB egress, 12 mo file storage | 2 servers, 10 encoders, 1000 GB egress, 12 mo file storage |
| Overage | $0.50 per pay as you go, per GB beyond the included data | $0.50 per pay as you go, per GB beyond the included data | $0.50 per pay as you go, per GB beyond the included data |
| Not documented | Bitrate tiers, Caps, Retention (days), Free trial (days), Minimum commitment (months), User model, Regions, Includes — no plan has a value yet. | ||
03 Billing rules & add-onsHow the bill is calculated, with a worked example
Depends on non-official sources: 17 of 26 values greyed in this view, still shown.
Billing rules
No billing rules recordedAdd-ons
| Add-on | Unit | Price |
|---|---|---|
| Additional 300GB data bucket | 300 GB, valid for 12 months; several can be bought at once; used once the plan's included data runs out | ≈ €79.65$75.00 excl. tax · per gb bucket year$75.00US≈ €79.65 incl. VAT |
| Additional Server (monthly) | month | ≈ €106.20$100.00 excl. tax$100.00US≈ €106.20 incl. VAT |
| HTML5 player | per hour of HTML5 player streaming | ≈ €0.53$0.50 excl. tax · per stream hour$0.50US≈ €0.53 incl. VAT |
| Pay-as-you-go data | per GB beyond the plan's included data | ≈ €0.53$0.50 excl. tax · per gb$0.50US≈ €0.53 incl. VAT |
| Restreamer | per restreamer per month | ≈ €106.20$100.00 excl. tax$100.00US≈ €106.20 incl. VAT |
| Transcoding Server (hourly) | hour | ≈ €2.12$2.00 excl. tax · per stream hour$2.00US≈ €2.12 incl. VAT |
- Tier rules
- Standard servers limited to 1080p60 10-bit 10 Mbps; HBR/4K streaming license unlocks 4K up to 25 Mbps Raw value as published“Standard servers limited to 1080p60 10-bit 10 Mbps; HBR/4K streaming license unlocks 4K up to 25 Mbps” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Annual discount pct
- 16.7 Raw value as published“16.7” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
04 Feature gating & lock-inWhat stops working without a plan, licence or internet
Depends on non-official sources: 10 of 13 values greyed in this view, still shown.
Tier rules, as stated“Standard servers limited to 1080p60 10-bit 10 Mbps; HBR/4K streaming license unlocks 4K up to 25 Mbps”
Raw value as published“Standard servers limited to 1080p60 10-bit 10 Mbps; HBR/4K streaming license unlocks 4K up to 25 Mbps”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-20Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
| Feature | Requires | Without it | Source |
|---|---|---|---|
| Additional 300GB data bucket | Add-on · per 300 GB, valid for 12 months; several can be bought at once; used once the plan's included data runs out $75.00 excl. tax · 2026-10-23 |
Not stated | Raw value as published“Additional 300GB data bucket” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. |
| Additional Server (monthly) | Add-on · per month $100.00 excl. tax · 2026-10-22 |
Not stated | Raw value as published“Additional Server (monthly)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. |
| HTML5 player | Add-on · per per hour of HTML5 player streaming $0.50 excl. tax · 2026-10-22 |
Not stated | Raw value as published“HTML5 player egress streaming time: 60 minute extra for 50 cents” SourceTeradek Core plan catalogue (core.teradek.com/get-started)https://api-id.teradek.com/api/v1.1/services?slug=core&detailed=true Tier: OfficialObserved 2026-10-22Confidence: high Method: scraped Open source ↗ |
| Pay-as-you-go data | Add-on · per per GB beyond the plan's included data $0.50 excl. tax · 2026-10-22 |
Not stated | Raw value as published“Data Transfer: 1 GB extra for 50 cents” SourceTeradek Core plan catalogue (core.teradek.com/get-started)https://api-id.teradek.com/api/v1.1/services?slug=core&detailed=true Tier: OfficialObserved 2026-10-22Confidence: high Method: scraped Open source ↗ |
| Restreamer | Add-on · per per restreamer per month $100.00 excl. tax · 2026-10-22 |
Not stated | Raw value as published“Restreamer: 1 ea extra for 10000 cents” SourceTeradek Core plan catalogue (core.teradek.com/get-started)https://api-id.teradek.com/api/v1.1/services?slug=core&detailed=true Tier: OfficialObserved 2026-10-22Confidence: high Method: scraped Open source ↗ |
| Transcoding Server (hourly) | Add-on · per hour $2.00 excl. tax · 2026-10-22 |
Not stated | Raw value as published“Transcoding Server (hourly)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draft1 alternative claimOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. |
Lock-in
Data exportMP4 recording download via web dashboard and direct S3/cloud storage sync
Raw value as published“MP4 recording download via web dashboard and direct S3/cloud storage sync”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-20Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Minimum commitmentNone on Starter, Premium, Ultimate
Raw value as published“0”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-20Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Derived
Pause allowedYes
Raw value as published“1”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-20Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Local operationOn-Prem / Private Cloud Binary deployment supports local operation without public cloud
Raw value as published“On-Prem / Private Cloud Binary deployment supports local operation without public cloud”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-20Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Self-hosted optionMedia servers only: they run in Teradek's cloud or on the customer's own infrastructure. Core's central services run only in Teradek's cloud, and the media servers do not work without them today.
Raw value as published“owner instruction: Core's central services cannot run on customer servers; its media servers can be deployed in Teradek's cloud or on customer infrastructure and do not currently work without the central services”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-22Confidence: high
Method: humanReview: approved1 alternative claimOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Required hardwareTeradek Prism encoder or decoder, Serv 4K
Raw value as published“Teradek Prism encoder or decoder; Serv 4K”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-20Confidence: medium
Method: humanReview: draftOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
05 Limits & capabilitiesResolution, bitrate, inputs, latency, retention
Depends on non-official sources: 28 of 28 values greyed in this view, still shown.
| Protocol | Ingest (into Core) | Egress (out of Core) |
|---|---|---|
| HLS | No | Supported |
| MPEG-TS | Supported | Supported |
| RIST | No | No |
| RTMP | Supported | Supported |
| RTMPS | Supported | Supported |
| RTSP | Supported | No |
| SRT | Supported | Supported |
| TRT | Supported | Supported |
| WebRTC | No | Supported |
| WHEP | No | No |
| WHIP | No | No |
Ingest Raw value as published“TRT; SRT; RTMP; RTMPS; RTSP; MPEG-TS” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness. · Egress Raw value as published“TRT; SRT; RTMP; RTMPS; WebRTC; HLS; MPEG-TS” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Latency typical
- 250 ms Raw value as published“250” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Max bit depth
- 10-bit Raw value as published“10” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Max bitrate
- 25 Mbps Raw value as published“25” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Max concurrent inputs
- 10 (scalable via add-on servers) Raw value as published“10 (scalable via add-on servers)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Max concurrent viewers
- 50 Core Share users (expandable) Raw value as published“50 Core Share users (expandable)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Max destinations
- Unlimited CDN destinations (5 to 25 hardware decoders per source) Raw value as published“Unlimited CDN destinations (5 to 25 hardware decoders per source)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Max resolution
- UHD (3840 × 2160) Raw value as published“UHD” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Multiview max
- 4 Raw value as published“4” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Retention days
- 365 days Raw value as published“365” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
Capabilities
- Comms
- Cloud IFB, Voice chat, Text chat Raw value as published“Cloud IFB; Voice chat; Text chat” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Local mode
- On-Prem / Private Cloud Binary deployment supports local operation without public cloud Raw value as published“On-Prem / Private Cloud Binary deployment supports local operation without public cloud” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Recording
- Yes Raw value as published“1” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Transcoding
- Yes Raw value as published“1” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
06 Security & accessRoles, SSO, encryption, certifications
Depends on non-official sources: 9 of 9 values greyed in this view, still shown.
- Encryption at rest
- AES-256 Raw value as published“AES-256” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Encryption transit
- TLS 1.3, HTTPS, AES-128/256 for SRT/TRT Raw value as published“TLS 1.3, HTTPS, AES-128/256 for SRT/TRT” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- MFA
- Yes Raw value as published“1” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Roles
- Administrator, Operator, Engineer, Viewer Raw value as published“Administrator; Operator; Engineer; Viewer” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- SSO
- SAML 2.0; OIDC (Enterprise tier) Raw value as published“SAML 2.0; OIDC (Enterprise tier)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Watermarking
- No Raw value as published“0” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
07 Hosting & EU data residencyWhere the data lives and which rules apply
Depends on non-official sources: 10 of 10 values greyed in this view, still shown.
- EU data residency
- Yes Raw value as published“1” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- EU region
- Yes Raw value as published“1” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- GDPR DPA
- Yes Raw value as published“1” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Provider
- AWS Raw value as published“AWS” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Regions
- US East, US West, EU (Ireland), EU (Frankfurt), Asia Pacific Raw value as published“US East; US West; EU (Ireland); EU (Frankfurt); Asia Pacific” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Self hosted option
- Media servers only: they run in Teradek's cloud or on the customer's own infrastructure. Core's central services run only in Teradek's cloud, and the media servers do not work without them today.
Raw value as published“owner instruction: Core's central services cannot run on customer servers; its media servers can be deployed in Teradek's cloud or on customer infrastructure and do not currently work without the central services”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-22Confidence: high
Method: humanReview: approved1 alternative claimOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Stored value first (the winning claim), then the alternative claims, official first.Media servers only: they run in Teradek's cloud or on the customer's own infrastructure. Core's central services run only in Teradek's cloud, and the media servers do not work without them today.Stored value · overrides the official claim Raw value as published“owner instruction: Core's central services cannot run on customer servers; its media servers can be deployed in Teradek's cloud or on customer infrastructure and do not currently work without the central services” SourceTeradek product data Tier: Lab estimateObserved 2026-10-22Confidence: high Method: humanReview: approved1 alternative claimOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.On-Prem / Private Cloud Binary (Hyperion / PSC) available on Enterprise tierTeradek product data · human Raw value as published— SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Greyed: “Official only” is on. Not counted in completeness.
08 Supported hardwareWhich Teradek devices connect to Core
Depends on non-official sources: 41 of 41 values greyed in this view, still shown.
Supported (9)
- Prism 801 Base Rack System 1U
- Prism 802 Base Rack System 2U
- Prism 853 4K 10bit HEVC/AVC 12G-SDI Encoder Card
- Prism 873 4K 10bit HEVC/AVC 12G-SDI Decoder Card
- Prism 877 4K 10bit HEVC/AVC Encoder/Decoder Card
- Prism Flex Mk II HEVC/AVC 12G-SDI/HDMI Decoder
- Prism Flex Mk II HEVC/AVC 12G-SDI/HDMI Encoder
- Prism Jetpack
- Prism Mobile 5G Dual 5G-Q HEVC/AVC Encoder
Not supported (20)
- Bond 659 endpoint
- Bond 759 endpoint
- Cube 605 endpoint
- Cube 625 endpoint
- Cube 655 endpoint
- Cube 675 endpoint
- Cube 705 endpoint
- Cube 725 endpoint
- Cube 755 endpoint
- Cube 775 endpoint
- Link 400 Internal Antennas
- Serv 4K (2024)
- Serv Micro
- Serv Pro endpoint
- Slice 656/676 endpoint
- T-Rax endpoint
- VidiU Go endpoint
- VidiU Pro endpoint
- VidiU X endpoint
- Wave endpoint
Compatibility edges (13)
09 Platforms & integrationsApps, API and the services it connects to
Depends on non-official sources: 41 of 41 values greyed in this view, still shown.
- Clients
- web, iOS, Android Raw value as published“web; iOS; Android” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- API
- Built entirely on the shared Core API
Raw value as published“owner instruction: built entirely on the API for Core (shared API)”
SourceTeradek product data
Tier: Lab estimateObserved 2026-10-22Confidence: high
Method: humanReview: approved1 alternative claimOverrides the official claim
Greyed: “Official only” is on. Not counted in completeness.
Stored value first (the winning claim), then the alternative claims, official first.Built entirely on the shared Core APIStored value · overrides the official claim Raw value as published“owner instruction: built entirely on the API for Core (shared API)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-22Confidence: high Method: humanReview: approved1 alternative claimOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.YesTeradek product data · human Raw value as published— SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Greyed: “Official only” is on. Not counted in completeness.
- API docs url
- https://guide.teradek.com Raw value as published“https://guide.teradek.com” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Integrations
- tp.google.youtube, tp.meta.facebook-live, tp.twitch.twitch, tp.wowza.wowza, tp.amazon.medialive, tp.generic.rtmp, tp.generic.srt Raw value as published“YouTube; Facebook Live; Twitch; Wowza; AWS MediaLive; Custom RTMP; Custom SRT” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
10 SLA & supportUptime, support hours in your time zone, channels
Depends on non-official sources: 8 of 8 values greyed in this view, still shown.
- Uptime pct
- 99.9 % Raw value as published“99.9” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Credits
- Service credits available on Enterprise SLA upon downtime breach Raw value as published“Service credits available on Enterprise SLA upon downtime breach” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Channels
- Email, phone, chat, ticketing Raw value as published“Email; phone; chat; ticketing” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Hours timezone
- Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA) Raw value as published“Mon-Fri 06:00-18:00 US Pacific (24/7 for Enterprise SLA)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- EU business hours
- yes Raw value as published“owner instruction: support runs in Eastern European Time business hours” SourceTeradek product data Tier: Lab estimateObserved 2026-10-22Confidence: high Method: humanReview: approvedOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
11 Buying in the EUCurrencies, VAT, payment, resellers
Depends on non-official sources: 10 of 10 values greyed in this view, still shown.
- Billing currencies
- USD, EUR, GBP Raw value as published“USD; EUR; GBP” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- VAT handling
- Reverse charge B2B; OSS for B2C Raw value as published“Reverse charge B2B; OSS for B2C” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Payment methods
- Credit card, wire transfer, invoice (Enterprise) Raw value as published“Credit card; wire transfer; invoice (Enterprise)” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
12 Running costsWhat makes the bill grow, and what is outside it
Depends on non-official sources: 12 of 12 values greyed in this view, still shown.
- Primary cost driver
- devices Raw value as published“devices” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Secondary cost drivers
- Outbound egress data volume, Live transcoding hours, High bit rate 4K streaming licenses, Cellular bonded data Raw value as published“Outbound egress data volume; Live transcoding hours; High bit rate 4K streaming licenses; Cellular bonded data” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Required hardware
- Teradek Prism encoder or decoder, Serv 4K Raw value as published“Teradek Prism encoder or decoder; Serv 4K” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Hidden costs
- Cellular data bonding plans, Public cloud hosting costs for on-prem binary, Network bandwidth and ISP fees Raw value as published“Cellular data bonding plans; Public cloud hosting costs for on-prem binary; Network bandwidth and ISP fees” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Data export
- MP4 recording download via web dashboard and direct S3/cloud storage sync Raw value as published“MP4 recording download via web dashboard and direct S3/cloud storage sync” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Pause allowed
- Yes Raw value as published“1” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
13 Lifecycle & roadmapHow often it changes, and what is announced
Depends on non-official sources: 6 of 6 values greyed in this view, still shown.
- Release cadence
- Monthly feature releases and bi-weekly maintenance updates Raw value as published“Monthly feature releases and bi-weekly maintenance updates” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Last major release
- 2026-10-15 Raw value as published“2026-10-15” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Roadmap public
- Core 3.0 Public Marketing Launch (Jan 2027), Asset Migration Tool, Core HQ multi-workspace unification, On-prem binary server release Raw value as published“Core 3.0 Public Marketing Launch (Jan 2027); Asset Migration Tool; Core HQ multi-workspace unification; On-prem binary server release” SourceTeradek product data Tier: Lab estimateObserved 2026-10-20Confidence: medium Method: humanReview: draftOverrides the official claim Greyed: “Official only” is on. Not counted in completeness.
- Billing changes
- Not documented